Refund policy

TOPH Return Policy

At TOPH, your satisfaction is our top priority. If you are not completely happy with your purchase, please refer to our return policy guidelines below to ensure a smooth process.

Return Conditions

Eligibility for Return:

• Only items that are faulty or damaged upon receipt are eligible for returns.
• Items must be returned within 30 days of receipt.
• Products must be in their original condition, unused, and in their original packaging.
• Proof of purchase is required for all returns.

Non-Eligible Returns:

• We do not accept returns or refunds due to a change of mind.
• Items must be unused, unwashed, and in their original packaging with all tags attached.

Reship and Restock Fee:

• If there is no nearby warehouse for returns, a reship and restock fee will apply.
• This fee covers the cost of shipping the item to our main warehouse and restocking.

How to Initiate a Return

Contact Us:

• Email us at info@toph.store with your order number and reason for return.
• Our customer service team will provide a return authorization number and instructions.

Shipping the Return:

• Securely package the item in its original packaging.
• Include the return authorization number in the package.
• Ship the package to the address provided by customer service.

Processing Your Return:

• Once we receive and inspect your return, we’ll notify you via email.
• The reship and restock fee will be deducted from your refund.
• Refunds are processed within 7-10 business days to your original payment method.

Exceptions:

• Custom or personalized items are non-returnable unless defective or damaged.
• Sale items are final sale and cannot be returned.

For any questions, feel free to contact us at info@toph.store. Thank you for choosing TOPH!